Frequently asked questions
What products do you offer?
We specialize in high-quality fashion pieces, including luxurious jackets, coats, and accessories. Every product is designed with attention to detail and crafted under the FELLARA MODA brand in São Paulo, Brazil.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Delivery time depends on your location but usually takes up to 20 business days from dispatch.
What payment methods do you accept?
We currently accept credit and debit cards only.
All transactions are securely processed through encrypted payment systems to ensure your safety and data protection.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can follow your delivery status through our official tracking page or the courier’s website.
How long does delivery take?
Our standard international delivery time is up to 20 business days, depending on customs and your local postal service.
Can I return an item?
Yes. You may return your item within 30 days after receiving it, provided it is unused and in perfect condition.
Please contact our support team at [insert support email] to receive the return instructions.
Who pays for return shipping?
Return shipping costs are covered by the customer, unless the item arrives damaged or defective.
When will I receive my refund?
Refunds are processed within 14 days after your returned item has been received and inspected at our international return center.
Is my personal data safe?
Yes. We comply with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados – LGPD No. 13.709/2018) to guarantee that your information is processed securely and confidentially.
How can I contact you?
For any questions or support requests, please contact us at [insert support email].
Our team responds within 24–48 business hours.